Cinareo, a SaaS platform transforming how contact centres manage long-range capacity planning, has achieved a series of remarkable milestones that showcase their innovation, leadership, and industry impact.

Cinareo recently captured first place at the SheBoot Grand Finale Pitch event, earning $150,000 in investment and national recognition. SheBoot, a non-profit dedicated to supporting women founders, selected Karen as one of 15 standout female entrepreneurs across Canada, highlighting her vision and leadership.

Cinareo’s innovative approach has also attracted attention from industry leaders. Genesys, the global leader in cloud customer experience and contact centre solutions, invited Cinareo to join their AppFoundry and build integrations directly into their workforce management platform, opening doors to greater reach and adoption within the contact centre ecosystem.

The platform has delivered measurable results for clients. A proof-of-concept trial with a 5,000-seat Business Process Outsourcer (BPO) led to a full license sale, with the client reporting up to 75% greater efficiency in capacity planning. This validation underscores the platform’s ability to drive operational improvements and real business outcomes.

Cinareo has been accepted into multiple high-impact programs, including the Elevate IP pilot program to secure funding for patent development, the Canada-India Acceleration Program, and Collision Conference as an ALPHA startup, further positioning the company for global growth.

Cinareo’s journey demonstrates the power of combining visionary leadership with innovative technology. By simplifying complex planning processes and enabling smarter, data-driven decisions, the company is setting a new standard for efficiency in contact centres worldwide. Congratulations to Karen Elliott and the entire Cinareo team for these achievements—each milestone bringing them closer to reshaping the future of contact centre operations.